LISA D. FOGELMAN

LDF2@cornell.edu

OBJECTIVE

To secure a position in customer technical support or system administration with an opportunity to increase my knowledge of computer systems.

EDUCATION

Cornell University, College of Human Ecology, Ithaca, NY 14853
Bachelor of Science Degree, January 1996
Major: Textiles and Apparel Concentration: Fiber Science

COMPUTER SKILLS

Operating Systems: Windows 3.1, SunOS, Solaris, MacOS, MS-DOS

Hardware: IBM and compatible personal computers, Macintosh personal computers, Sun Sparc, Sparc laser printer, HP inkjet printers, Apple inkjet and laser printers, US Robotics and other modems, Apple scanner

Software: Microsoft Word and Excel for Windows and Macintosh, WordPerfect, Lotus 1-2-3, AutoCAD, MacTCP, MacSlip, Eudora for Macintosh and Windows, Aldus Pagemaker, NewsWatcher, NetScape, Pine, Listproc 7.2(a)

Languages: HTML, Perl, Pascal

RELATED WORK EXPERIENCE

Consultant/Advisor I
Dec 1995-present
CIT Network Resources, Collaborations Systems, Cornell University, Ithaca, NY, 14853
Worked with a team of system administrators to address users questions and solve problems as the e-mail postmaster and the mailing list server manager. Managed an electronic mailing list server with over one thousand mailing lists. Developed documentation highlighting advantages of various methods of electronic communication. Updated, adapted and developed world wide web pages. Supervised one intern.

Student Computer Specialist
May 1995 - Dec 1995
CIT Network Resources, Collaborations Systems, Cornell University, Ithaca, NY, 14853
Managed Cornell University mailing list server. Answered questions and diagnosed problems as the electronic mail postmaster. Created new mailing lists.

Student Technical Consultant
Aug 1994 - May 1995
CIT Service HelpDesk, Cornell University, Ithaca, NY 14853
Provided e-mail, telephone, and walk-in technical customer support for networking software and various business software as a part of three teams of consultants in a HelpDesk environment.

Customer Service Assistant
Jun 1992 - Aug 1992
Willson Safety Products, Reading, PA 19602
Maintained records of customer order maintenance and promotional sales. Took phone orders and answered questions about the company's products and shipping policies. Performed general office tasks such as typing and filing in Willson«s customer service and sales departments.

ACTIVITIES AND INTERESTS

Denton Drama Troupe - director (1995), costumer (1993-95); Sage Chapel Choir - vice president (1992); Risley Residential College Kommitee - secretary (1993-94); Messiah Open Reading - event coordinator (1993-94); Ithaca Community Chorus - Program and Activities committee member (1995-96); ice skating, dance, swimming, music, needlecrafts, theater